Refunds

REFUNDS

All refunds will be credited to your original form of payment or a JAMIE CARROLL Gift Card (please indicate on your returns form your preference for refund method). Gift Cards cannot be redeemed for cash unless required by law.

• Items Returned by Mail: Once we are in receipt of your returned item(s), if your original purchase was paid by credit card, we will credit your account within 7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.
• Shipping Charges: Unfortunately, we cannot refund shipping charges.
• Items Returned In Store: If you have indicated on your returns form that you would like to return your item(s) In Store we will contact you to confirm your closest location and the proof of purchase required by you at the time of return. Once we are in receipt of your returned item(s), if your original purchase was paid by credit card, we will credit your account whilst In Store. This will show on your next statement, depending on the issuing bank and/or billing cycle.

MEMBERSHIPS

Membership purchases cannot be refunded. However, if a membership has not been activated, a Membership can be transferred onto a Jamie carroll/ viktoria carroll institute Gift Card for the original purchase amount.
Questions call 02 9522 7914