Returns Policy

Returns Policy

Refunds will be available for Faulty Items, Allergic Reactions or Incorrect/Damaged Item as per Australian Consumer Law. You can return item(s) by mail to VIKTORIA CARROLL INSTITUTE / JAMIE CARROLL shop 9/3 Richmond avenue Sylvania Waters 2224. A Returns Form must be completed before sending your item back to us, please see below to complete online.

30 DAY RETURNS POLICY

Within 30 days of your original purchase items can be returned if they are:

Faulty

Please complete the below returns form detailing the faulty item and attach a photo

Allergy

In the rare instance you've had an allergic reaction to a product, discontinue use of the product immediately and please take a photo. Please complete the below returns form, including attached your photo, and one of our Skin Professionals will be in touch with you within 7 days to discuss your reaction. An Allergy Returns Form will be emailed to you to be completed or you may visit JAMIE CARROLL 9/3 RICHMOND AVENUE SYLVANIA WATERS 2224 and have had a complimentary consultation with one of our Beauty Therapists who will be able to recommend the best solution. Allergy returns must be less than 20% of product used upon arrival back with us and all information gathered may be forwarded to the product manufacturer/supplier for approval within their return guidelines.

Damaged Item on Arrival

if you receive an item that is damaged please complete the below returns form with a photo within 7 days of receiving your item and we contact you to organise for your item return and replacement.

Incorrect Item on Arrival

if you receive an item that isn't what you ordered please complete the below returns form within 7 days of receiving your item and we contact you to organise for your item return and replacement. We will happily provide a refund for any product returned within 30 days of purchase that is exactly as you received it. That means unopened, unused, in a resaleable condition with all security seals intact. Please be sure to carefully package and protect your returned product so we receive it in great condition.

EASY RETURNS PROCESS

• Call us to obtain a return form on 02 9522 7914 
• Take photos where appropriate or requested (please see above returns policy) and attach to the returns form at time of completion.
• We will respond to your Returns Form with instruction on how to return your item(s) to us.

EXCEPTIONS & SPECIAL INSTRUCTIONS

Please call customer service at 02 9522 7914 or email sales@jamiecarroll.com.au for assistance in your returns process if additional help is required.